What is Awaab’s Law?
Awaab’s Law introduces stricter requirements for social landlords to investigate and address serious hazards in rented homes, including damp and mould. For housing providers, it increases the need for timely action, clear evidence, escalation and communication with residents.

How quickly should severe damp and mould cases be addressed?
Response times depend on severity and risk. Emergency or high-risk cases involving vulnerable occupants may require urgent attendance within 24 hours. Significant hazards may require remediation or stabilisation measures within 10 days under current guidance and operational frameworks. Dampsafe also provides Emergency Damp & Mould Response support for severe, high-risk and occupied-property cases.

Do you work with housing associations and local authorities?
Yes. Dampsafe supports housing providers, local authorities, facilities management organisations and contractors with damp and mould remediation, emergency response, compliance surveys and occupied-home support.

Do you provide photographic evidence and reporting?
Yes. Dampsafe provides structured photographic evidence, reporting and escalation documentation designed to support compliance, auditability and operational decision-making. Learn more about our Damp & Mould Compliance Surveys and reporting support.

Can Dampsafe support vulnerable households?
Yes. Dampsafe regularly works in occupied homes, supported housing and vulnerable household environments. Our approach focuses on calm communication, respectful resident engagement and careful delivery inside lived-in homes.

Do you work in occupied properties?
Yes. Most of our work is undertaken within occupied homes. Our teams are trained to operate safely and professionally within live environments while minimising disruption to residents. Learn more about our approach to Working in Occupied Homes.

Can you support severe or recurring mould cases?
Yes. Dampsafe supports severe, recurring and complex damp and mould cases, including occupied properties requiring escalation reporting, environmental stabilisation and follow-on recommendations.

Can Dampsafe identify where treatment alone may not be enough?
Yes. Where Dampsafe identifies potential wider issues, such as leaks, ventilation problems, failed silicone, cold bridging, insulation issues or property defects, these can be recorded and escalated to the client for further action.

Do you provide surveys as well as treatment?
Yes. Dampsafe provides damp, mould and condensation surveys, as well as stock condition and Awaab readiness surveys for housing providers and contractors.

What areas do you cover?
Dampsafe supports clients across London, the South East, Devon, Dorset, Hampshire and the South Coast.