Practical support for social landlords
Awaab’s Law Support
for Social Housing
Damp and mould remediation, compliance surveys, reporting and occupied home support
Practical delivery within a managed compliance response
Dampsafe helps social housing teams respond to damp and mould in lived in homes, combining specialist treatment, photographic evidence, resident communication and clear escalation.
Cases can involve health concerns, access challenges, vulnerability, repeat risk, underlying defects and complaint pressure. Removing visible mould may be necessary, but it is only one part of the landlord’s wider response.
Dampsafe records what was found, what was completed and where further repair, investigation or client action may still be required.
Why this matters for landlords
Treatment, evidence and escalation must connect
A damp and mould instruction may sit within a much wider case involving the resident, repairs, statutory decisions and communication.
Dampsafe supports the practical response by treating affected areas, documenting the conditions and directing unresolved concerns towards the appropriate client or specialist route.
The landlord remains responsible for hazard classification, resident communication, all required safety and preventative works and the overall compliance decision.
Back to top ↑Current Awaab’s Law timeframes
Maximum statutory timescales for social landlords
Awaab’s Law has applied in the social rented sector in England since 27 October 2025. The correct response depends on the landlord’s assessment of the reported hazard and household circumstances.
Supplementary preventative work must also begin, or steps must be taken to begin it, within the applicable five working day period. If it cannot begin then, it must start as soon as reasonably practicable and within 12 weeks. Circumstances may require faster action.
Read the current government timeframesBack to top ↑
Phase 2 from 30 November 2026
Preparing for additional significant hazards
Phase 1 covers all potential emergency hazards and significant damp and mould hazards. Phase 2 extends the significant hazard requirements to specified additional hazards.
Temperature and falls
Excess cold, excess heat and specified falls hazards.
Fire and electrical
Fire, explosions and electrical hazards presenting significant risk.
Structural collapse
Visible concerns recorded for the appropriate specialist route.
Domestic hygiene
Domestic and personal hygiene and food safety hazards.
What Dampsafe delivers
Specialist support matched to the action required
The right starting point depends on whether the immediate need is assessment, treatment, urgent stabilisation or planned follow on work.
Mould remediation
Controlled treatment, protection, environmental cleaning and documented completion.
Compliance surveys
Structured assessment, photographic evidence, findings and recommendations.
Emergency response
Rapid documented support for urgent, severe or vulnerable household cases.
Associated works
Suitable planned minor tasks with clear evidence and referral of wider repairs.
Designed for occupied homes
Resident circumstances are part of the response
Dampsafe teams work calmly around residents, protect the work area, explain the instructed activity and record relevant access limitations or concerns. Female led and female only attendance can be arranged where this supports resident comfort or safe access, subject to availability and advance instruction.
Resident aware planning
Access, vulnerabilities and communication requirements considered before attendance.
Respectful delivery
Clear explanations and practical care for the resident, belongings and home.
Appropriate escalation
Welfare or property concerns recorded factually and returned through the agreed route.
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From instruction to completion
A clear record of action and remaining risk
Every case needs an evidence trail that distinguishes completed work from repairs, investigation or communication still required.
- Instruction, known risks and access arrangements reviewed
- Affected areas and relevant conditions photographed
- Treatment, observations and limitations recorded
- Completion evidence and escalation points returned to the client
Vulnerable households and regional support
Careful delivery backed by growing regional capacity
Dampsafe supports housing and contractor clients across London and the South East, Devon and the South West, Dorset, Hampshire and the South Coast. Wider programmes can be discussed according to volume, mobilisation requirements and location.
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Speak to Dampsafe
Need Awaab’s Law damp and mould support?
Discuss remediation, compliance surveys, emergency cases, vulnerable resident support or regional contractor capacity.
General service information only, not legal advice. Social landlords should use current government guidance and their own legal advice when making statutory decisions.